Frankfurt Book Fair October 2020
BEDSIDE MANNER
jayglendell.blogspot.com
BEDSIDE MANNER
Patients often discuss the accomplishments of their doctors. A critical qualification always includes the physician's "Bedside Manner". When selecting a doctor it is often a deal maker or breaker. Medical schools have more recently implemented training for providing a caring demeanor when attending to patients. Molding a physician's character, however, may take years of experience. The incidents that a doctor responds to can be light or severe, humorous or life changing. This blog chronicles some of the early experiences in the life of this physician as a medical student and practitioner. If these stories spark some interest, provide a comment on a visit you've had with a physician that revealed an exceptionally good or bad beside manner. The true name or title of an individual or health care facility cannot be printed if used in a comment and the comment will not be printed
Thursday, October 22, 2020
Monday, October 5, 2020
Ivan the Great
When I was a medical student on the University
Hospital medical ward, an intern, Ivan, was my mentor. Following him around
from patient to patient, I was impressed by his enthusiastic care of patients.
His commitment to each patient was so palpable that the patients were believed they
were receiving the best care possible. His bedside manner and intellect made him appear to be an exceptional doctor, and his patients called him Ivan the
Great. Some doctors, including his fellow interns and residents, considered his
performance one-upmanship, but the patients loved him.
A particular patient encounter illustrated
the conflict between an intern who matches his wits with a senior staff
physician. An elderly female patient, Grand Matron of High
Society celebrated and featured frequently in the local newspaper for her galas that raised enormous amounts of money for charity was admitted to his service. The private physician caring for her was primarily known for a
practice that catered to the social set and had a priggish and overbearing manner. Ivan, the admitting intern evaluated his patient
that day. I've forgotten the name of the attending physician, but I'll call him
the Prince for the sake of the story. In many ways, he was the complete
opposite of Ivan, but both had comparable huge egos. The patient had difficulty
walking, falling several times as though experiencing multiple small strokes
due to the hardening of the brain's arteries. Ivan did his usual thorough evaluation
and entered his findings in the hospital chart along with a concise
differential diagnosis listing three possible disorders. He ordered the laboratory
work and some X-ray examinations that evening.
The Prince came in during the evening to
check on his patient and review her hospital chart. He quickly excused himself
from the patient's room and ran to the doctor's conference room, searching for
Ivan. Ivan was not on call that night and wasn't in the hospital. The Prince became
ballistic, ripping out Ivan's examination report from the chart, and immediately
phoned the medical director who was in his office. With the written findings in his
hand, he rushed into the director's office to show him what Ivan had written.
The director carefully reviewed the two-page report and asked the Prince if there was a problem. The physician flustered stammered, "Do you
see what the first diagnosis is!" The director's answered yes, adding that Ivan's examination was consistent with the diagnosis. In an imperious
tone, the physician exclaimed that it was impossible since the patient was a
pillar of society and a spinster who had never married. The diagnosis, which
hadn't been confirmed as yet by any tests, would ruin her if it became known,
he shouted. The director telephoned Ivan and told him to come in and rewrite
his examination and list his initial diagnosis as the last one in his list of probable diseases. He warned Ivan that with suspicion of a
sensitive diagnosis, he had to notify the admitting physician of the findings before
writing his report for hospital rounds in the morning.
The following
morning everyone was waiting for the fireworks to start when rounds began as
Ivan and the Prince met to examine the patient. Ivan had stopped by the lab to
obtain results of the blood work drawn the night before. The confrontation
began with a brawl in the hallway before they examined the patient. Both were
quickly escorted to the conference room to avoid the battle overflowing into
the patient's rooms. The Prince told Ivan that his insensitive diagnosis of a
dreaded social disease was inappropriate for this sweet old lady whose only
problem consisted of trouble walking. He added that only an arrogant moron who
enjoyed grandstanding would use an outlandish diagnosis before knowing the test
results. At that point, Ivan quietly withdrew the lab reports from his pocket
and showed him the positive screening test for syphilis. The Prince raised his
eyebrows in shock, stating the test was wrong, a false-positive. It was
unbelievable to him that his elderly patient had an advanced stage of syphilis;
neurosyphilis. Follow-up tests confirmed the diagnosis, and a further history
revealed that she had been sexually active in her youth. Neurosyphilis usually
develops decades after the initial exposure. It can result from a failure to
diagnose syphilis at an early stage or from receiving inadequate treatment for syphilis
during its early stages.
I often wonder what kind of physician Ivan became. He had the temperament of a
surgeon but would have been a brilliant internist. Had he maintained the skills
he developed when dealing with patients and his incredible bedside manner?
Tuesday, August 27, 2019
WAKING DEAD by Jay Glendell
Pacific Book Review
Monday, April 15, 2013
PLEASE DON'T SHOOT THE INTERN
After
graduating from medical school, I completed my medical training in a city
hospital. I thought it would give me the best opportunity to see a wide variety
of patients and the freedom to learn medicine without tagging along behind
private practitioners. Many of them afraid to allow interns or residents to
care for their patients. Obtaining training in a city hospital wasn't a free
for all and provided more freedom to get hands-on experience. One of my most
memorable experiences was my rotation in the emergency room. The emergency
department was enormous and divided into several sections that included
surgical cases, acute medical patients, female and male walk-in or stretcher
cases, and an obstetrics section.
One evening I was
assigned to the male medical section. As usual, it was full of the sick, the
not so ill, and those with imagined illnesses. The patients were minimally
screened for the severity of ailment by the admitting personnel consisting of a
receptionist, and orderly, who was busy transporting patients. The service was
overrun with patients 24/7. My dull gray room was packed that night with
patients who sat on uncomfortable metal chairs lined up against the far wall
awaiting an examination. The examining area on the opposite wall consisted of a
stretcher, sink, and desk, separated by a drawn curtain separating me from the
waiting patients. When a patient is called to be examined, everyone moves to
the next vacated seat. It was musical chairs without the music.
After examining a
patient, I'd pull the curtain open and look around the room before calling for
the next victim. I quickly noticed an elderly gentleman who, by comparison,
appeared relatively well dressed, with a shirt, tie, and clean, pressed pants.
He was seated at least 10 chairs away from the launching chair and sat there
quietly with his eyeglasses fogged up and forehead covered with beads of sweat.
I walked over and, without saying a word, placed my hand on his forehead. He
was burning with fever, and I helped him walk to the examining area. I shut the
curtain and asked him to undress. While questioning him about his illness, the
curtain was yanked open. A not-so-well-dressed man appeared demanding an
examination.
I explained that the
sick old guy sitting on the exam table had looked like he was ready to pass out
and required my attention before of all the other patients. The not so well
-dressed man said he was there before the older gentleman and I should have
examined him first. I told him to wait until I finished with the elderly man,
and I would then be happy to see him. At that point, he put his hand in his
pocket and pulled out a small revolver, pointing it at me. He coldly stated
that he would kill me if I didn't do what he said. In my panicked state, I
thought about the time and energy it took to arrive at that point in my brief
medical career that would be wasted if soon over. Collecting my senses and all
the courage I could muster, I coolly told him if he killed me, I wouldn't be
able to examine him and make him feel better. Looking at me with an anguished
stare, soaked with perspiration, he said that there were people in the room
threatening his life. His visions advised him that I had to examine him before
they killed him. It was clear that I was dealing with a psychiatric patient and
pleaded with him to put the weapon away. After a long pause, he reconsidered
his options and slowly handed me the revolver.
I instructed him to
wait on the other side of the room and quickly drew the curtain. With trembling
hands, reaching for the phone on the desk, I quietly called security for help.
During the episode, the patient sitting on the stretcher sat there peaceful and
unruffled with a frozen facial expression. Surprised, I concluded he hadn't
passed out because of an adrenaline surge he likely experienced from observing
the whole event. I then described the intruder to security so they could
identify him and take him to the psychiatric unit. I handed the gun over to
them, finished administering to the patient with the fever, and called for the
next patient.
Happily, I haven't
had any more experiences like that.
Friday, April 5, 2013
BUG CURES STROKE
During
medical school, I had a clinical rotation at the old Veterans Hospital in
Washington, DC, in the 1960s. It was initially a private girl's school built-in
1930 that had been converted to a Veterans Hospital after World War Two. Its structural
design didn't change very much when it became a hospital. The dormitory rooms
became patient rooms with minimal changes. There was no air conditioning, and
in the summer, it was hot and sticky. On Friday nights, many of the week's
patients were discharged, and many vacated hospital beds were available. One
evening on a sweltering summer night, I was assigned a newly admitted patient
to evaluate. During summer, weekends usually presented with a surge of homeless
veterans in the emergency room, recovering from a week of inadequate nutrition
and the overconsumption of cheap alcohol.
My patient, a
middle-aged male, admitted from the ER with a stroke diagnosis, was
unresponsive to verbal and physical stimuli. He lay in bed with his eyes shut,
unable to give a history of his illness. He was breathing comfortably, and
vital signs were normal, but his extremities were flaccid. They fell to his
side when lifted and released; however, all his reflexes were brisk and healthy
when checked with a reflex hammer. Writing in his chart, next to the bed
adjacent to an opened window, a sudden strange fluttering sound was occurring
behind me. As I stepped away, a giant brown cockroach about the size of a
baseball landed on his bare abdomen. His eyes immediately opened wide. His back
arched upward off the bed, seeming to levitate as he rose upwards to jump out
of bed, running out the room. I ran after him shouting for him to stop so I
could finish my examination, but he escaped down a stairwell, and I lost sight
of him. Embarrassed, I had to report that the exam was incomplete because a
roach seemed to have cured a stroke, and I lost the patient. Later that
evening, the intern informed me that security had found him and instructed me
to finish my examination. He hadn't had a stroke, but he remained a guest of
the hospital over the weekend. Admitting the homeless on weekends to feed,
bathe, and dry them out (detox) was a service to the community and a way to
keep medical students on their toes. I doubt that there are any therapeutic
roaches curing strokes these days in our modern VA system.
Thursday, February 21, 2013
Lucy in the Sky without Diamonds
At the time of
my medical residency training in the 1960s, a tumultuous period in America,
"Make Love, not War" was the mantra permeating the "Flower
Children" culture. Like the beat generation before them, they desperately
tried to break away from the conservative standards that this country
sanctioned. I had minimal exposure to the Flower Children's period since I was
studying medicine. The exceptional music of that era of Bob Dylan, The Beatles,
Jim Hendrix and others captured that period's ethos for everyone's enjoyment,
including mine.
I remember
attending a medical meeting in San Francisco near a park occupied by the Flower
Children. They dressed colorfully in various outfits in loud and dazzling
colors. Disorganized and non-intrusive, making no loud noises or booming music
and generally no hoopla, they appeared peaceful and non-threatening. Their
generation preferred to demonstrate their independence with colorful clothing,
hairstyles of different colors, music, and drugs. Devotees of powerful drugs
producing psychedelic effects and hallucinations transported them away from the
chaos created by their elders.
This story
is about their premier drug, LSD, lysergic acid diethylamide. Unlike heroin
that dulled the prior generation's senses, it produced a heightened feeling of
being alive with the ability to communicate with an imaginary world of visions,
almost spiritual. The familiar anti-anxiety drugs used by the general
population had evolved from Miltown in the 1950s, followed by Librium in the
1960s, then Valium, and the current flavor of the decade, Xanax. The Flower
Children were not the only disciples of psychic altering drugs.
One
memorable day during medical rounds, I learned a medical student was a patient
on our medical service admitted the previous evening. Rumor had it that he had
achieved the highest or one of the best scores on the MCAT (medical college
admission test). He had graduated from Harvard and was a follower of Timothy
Leary, the infamous proponent of the wonderous drug LSD that claimed to produce
many beneficial psychological effects. That evening, the emergency unit
admitted him with labyrinthitis, a diagnosis of an imbalance of the middle ear
causing dizziness or vertigo. Neither Jim nor I had seen him when admitted to
the unit since we were not on duty that night. The new patient was in the first
bed of a large open ward of male patients on the hospital's seventh floor. The
bed was close to the nurse's station so they could carefully observe him. Jim
had examined him earlier that morning before rounds and was puzzled by the
admission diagnosis. Admitting a patient with that disorder to a hospital
dealing with life-threatening illnesses is unusual. The emergency room
discharges a patient home with this diagnosis and usually treats them with a handful
of seasickness tablets.
Another
thing that confounded Jim was that his physical examination was negative. There
were no physical signs to suggest the diagnosis of a middle ear imbalance. Jim
also remarked that his patient, who I will call Jack for this story, presented
with a strange affect. He did not speak or answer questions and required
restrains to keep him in bed. Restraints should not have been necessary for
someone with the diagnosis unless the patient was confused, which does not
usually occur with middle ear imbalances in young patients. The constraints
allowed some movement while keeping him in bed and were needed to prevent a
confused, dizzy medical student from falling out of bed.
After
completing rounds, I usually examined new patients to allow more time to take a
history and perform a physical examination.
Jim and I
were examining the fourth or fifth patient in the ward when we heard a loud
commotion from the first bed. Jack had taken off the restraints, jumped over
the bed rails, and headed to the nearest stairwell. I told Jim to take the
fastest route to the ground floor and block Jack's exit from the hospital. Jim
was a muscular fellow with a physique resembling that of a football tackle. Our
patient was a tall, gaunt guy who did not appear menacing. I followed my
patient, who had had a head start to the stairway, where I could see him on the
fourth-floor landing looking down at Jim, who amazingly had reached the ground
floor. I yelled at Jack to return to bed and reassured him that we would not
harm him. There was no answer as he moved out of sight. All I heard were
clanking noises sounding like metal pots banging together, produced by empty
green oxygen tanks stored on the stairwell landing. It soon became apparent
that Jack was dragging an empty tank along the railing. The metal tanks were
about 4 to 5 feet in height and heavy even when empty. Jack was attempting to
lift a green tank over the stairwell railing and hurl it down at Jim. I yelled
to Jim to get away from the stairway and call security.
Security
did rescue Jack and placed him in a locked psychiatric ward on the hospital
grounds. The following day, a mental hospital in the city, not affiliated with
our hospital or medical school, accepted him as a patient. A few days later, I
heard that they had discharged him after three days of observation. I wasn't
expecting to hear more about Jack. A few days following his release from the
psychiatric hospital, I found the staff huddled together, looking down at
something on an empty bed. As I approached, I asked what was happening, and
they held up a newspaper with the first-page headline reading in large bold
print, LSD killer. Following his discharge from the other hospital, Jack returned
home and killed his mother in law. From what I recall, it was a gruesome murder
in which he stabbed her more than one hundred times.
Following
the murder, the news buzz was that he was a chronic LSD user and continued
using it up to the day of his hospitalization. Was it all a bad trip (a term
used to describe the opposite of a high) that made him kill his mother-in-law?
This "Flower Child" drug could make you do terrible things and not
just make love. For several months, there were various theories bandied about
by a generally uninformed public. The final verdict was a brilliant young man
with a paranoid psychosis could get high grades on tests while high from drugs.
However, a twisted psyche prevented him from becoming a doctor.
Unfortunately,
there were no tests at the time screening for severe psychiatric disorders in
medical school applicants. Passing the MCAT test provides essential information
about one's intellect but nothing about their personality or psyche. The
problem is that there is no simple window into a person's mind or soul to determine
the required mental stability to become a doctor. That said, how can we predict
a physician's bedside manner?